/* =========================================================================
   Musteri Portali — bagimsiz stil dosyasi.
   ⚠️ nitelix-tema.css'ten ONCE yuklenmeli degil, SONRA: renkler var(--nx-*)
   token'larindan geliyor (bkz. reference_helpline_decompile_kayip_kod.md /
   ForgotPassword duzeltmesi — token katmani eksikse metin beyaz zeminde
   beyaz oluyordu). Durum renkleri mobil uygulamayla (Tema.durumRengi)
   BIREBIR ayni tutuldu; ikisi ayrisirsa "webde sari, mobilde mavi"
   turunden kafa karistirici bir tutarsizlik olur.
   ========================================================================= */

:root {
  --pt-radius: 14px;
  --pt-radius-sm: 8px;
  --pt-shadow: 0 1px 2px rgba(4, 9, 15, .06), 0 8px 24px rgba(4, 9, 15, .06);
  --pt-shadow-lg: 0 20px 50px rgba(4, 9, 15, .16);
}

* { box-sizing: border-box; }

body.pt-body {
  margin: 0;
  min-height: 100vh;
  background: var(--nx-soft-1);
  color: var(--nx-d-bg);
  font-family: 'Segoe UI', system-ui, -apple-system, sans-serif;
  -webkit-font-smoothing: antialiased;
}

@media (prefers-color-scheme: dark) {
  body.pt-body { background: var(--nx-d-bg); color: var(--nx-d-text); }
}

.pt-shell { display: flex; flex-direction: column; min-height: 100vh; }

/* ---------------------------------------------------------------- topbar */
.pt-topbar {
  position: sticky; top: 0; z-index: 20;
  display: flex; align-items: center; gap: 1rem;
  padding: .7rem 1.25rem;
  background: var(--nx-brand-900);
  border-bottom: 1px solid var(--nx-d-border);
}

.pt-brand { display: flex; align-items: center; gap: .6rem; text-decoration: none; color: #fff; }
.pt-brand img { height: 28px; width: auto; }
.pt-brand-text { font-weight: 600; font-size: 1rem; letter-spacing: .01em; }
.pt-brand-text small { display: block; font-weight: 400; font-size: .72rem; color: var(--nx-d-muted); }

.pt-nav { display: flex; gap: .25rem; margin-left: 1rem; }
.pt-nav a {
  display: flex; align-items: center; gap: .4rem;
  padding: .5rem .9rem; border-radius: 999px;
  color: var(--nx-d-muted); text-decoration: none; font-size: .88rem; font-weight: 500;
  transition: background .15s, color .15s;
}
.pt-nav a:hover { color: #fff; background: rgba(255,255,255,.06); }
.pt-nav a.active { color: #fff; background: var(--nx-brand-600); }

.pt-spacer { flex: 1; }

.pt-user {
  display: flex; align-items: center; gap: .6rem;
  color: var(--nx-d-text); font-size: .85rem;
}
.pt-user-avatar {
  width: 30px; height: 30px; border-radius: 50%;
  background: var(--nx-brand-500); color: #fff;
  display: flex; align-items: center; justify-content: center;
  font-weight: 600; font-size: .8rem; flex-shrink: 0;
}
.pt-user-name { display: flex; flex-direction: column; line-height: 1.2; }
.pt-user-name small { color: var(--nx-d-muted); font-size: .72rem; }

.pt-icon-btn {
  display: inline-flex; align-items: center; justify-content: center;
  width: 34px; height: 34px; border-radius: 50%;
  color: var(--nx-d-muted); background: transparent; border: none; cursor: pointer;
  transition: background .15s, color .15s;
}
.pt-icon-btn:hover { background: rgba(255,255,255,.08); color: #fff; }

/* -------------------------------------------------------------- content */
.pt-main { flex: 1; max-width: 64rem; width: 100%; margin: 0 auto; padding: 1.5rem 1.25rem 5.5rem; }

.pt-page-head { display: flex; align-items: flex-end; justify-content: space-between; gap: 1rem; margin-bottom: 1.25rem; flex-wrap: wrap; }
.pt-page-head h1 { font-size: 1.4rem; font-weight: 700; margin: 0 0 .2rem; }
.pt-page-head p { margin: 0; color: var(--nx-neutral); font-size: .9rem; }

@media (prefers-color-scheme: dark) { .pt-page-head p { color: var(--nx-d-muted); } }

/* ------------------------------------------------------------------ kart */
.pt-card {
  background: #fff; border: 1px solid var(--nx-soft-3); border-radius: var(--pt-radius);
  box-shadow: var(--pt-shadow);
}
@media (prefers-color-scheme: dark) {
  .pt-card { background: var(--nx-d-surface); border-color: var(--nx-d-border); }
}
.pt-card-body { padding: 1.4rem; }

/* --------------------------------------------------------------- istat. */
.pt-stat-row { display: grid; grid-template-columns: repeat(auto-fit, minmax(9.5rem, 1fr)); gap: .75rem; margin-bottom: 1.5rem; }
.pt-stat {
  background: #fff; border: 1px solid var(--nx-soft-3); border-radius: var(--pt-radius-sm);
  padding: .9rem 1.1rem; text-decoration: none; color: inherit;
  display: flex; flex-direction: column; gap: .15rem;
  transition: transform .12s, box-shadow .12s;
}
.pt-stat:hover { transform: translateY(-1px); box-shadow: var(--pt-shadow); }
.pt-stat.active { border-color: var(--nx-brand-500); box-shadow: 0 0 0 1px var(--nx-brand-500) inset; }
@media (prefers-color-scheme: dark) { .pt-stat { background: var(--nx-d-surface); border-color: var(--nx-d-border); } }
.pt-stat-num { font-size: 1.6rem; font-weight: 700; font-variant-numeric: tabular-nums; line-height: 1; }
.pt-stat-label { font-size: .78rem; color: var(--nx-neutral); font-weight: 500; }
@media (prefers-color-scheme: dark) { .pt-stat-label { color: var(--nx-d-muted); } }

/* --------------------------------------------------------------- durum */
.pt-badge {
  display: inline-flex; align-items: center; gap: .35rem;
  padding: .22rem .6rem; border-radius: 999px;
  font-size: .74rem; font-weight: 600; white-space: nowrap;
}
.pt-badge::before { content: ''; width: 6px; height: 6px; border-radius: 50%; background: currentColor; }

/* Mobil Tema.durumRengi ile birebir ayni esleme. */
.pt-badge.d-acik      { color: var(--nx-brand-600); background: var(--nx-soft-3); }
.pt-badge.d-cozuldu    { color: var(--nx-success-dark); background: var(--nx-soft-success); }
.pt-badge.d-iptal      { color: var(--nx-neutral-dark); background: var(--nx-soft-1); }
.pt-badge.d-devam      { color: var(--nx-info-dark); background: var(--nx-soft-info); }
.pt-badge.d-bekleme    { color: var(--nx-warning-dark); background: var(--nx-soft-warning); }

@media (prefers-color-scheme: dark) {
  .pt-badge.d-acik    { color: var(--nx-brand-300); background: rgba(74,135,232,.15); }
  .pt-badge.d-cozuldu  { color: var(--nx-mid-success); background: rgba(14,160,123,.15); }
  .pt-badge.d-iptal    { color: var(--nx-d-muted); background: rgba(255,255,255,.06); }
  .pt-badge.d-devam    { color: #7db9ea; background: rgba(44,143,214,.15); }
  .pt-badge.d-bekleme  { color: var(--nx-mid-warning); background: rgba(232,163,23,.15); }
}

/* -------------------------------------------------------------- liste */
.pt-list { display: flex; flex-direction: column; gap: .6rem; }
.pt-ticket-row {
  display: flex; align-items: center; gap: 1rem;
  padding: 1rem 1.15rem; text-decoration: none; color: inherit;
  background: #fff; border: 1px solid var(--nx-soft-3); border-radius: var(--pt-radius-sm);
  transition: border-color .12s, transform .12s;
}
.pt-ticket-row:hover { border-color: var(--nx-brand-400); transform: translateX(2px); }
@media (prefers-color-scheme: dark) {
  .pt-ticket-row { background: var(--nx-d-surface); border-color: var(--nx-d-border); }
  .pt-ticket-row:hover { border-color: var(--nx-brand-400); }
}
.pt-ticket-no {
  font-family: 'Cascadia Mono', Consolas, monospace; font-size: .76rem; font-weight: 600;
  color: var(--nx-neutral); background: var(--nx-soft-2); border-radius: 5px; padding: .15rem .45rem;
  flex-shrink: 0;
}
@media (prefers-color-scheme: dark) { .pt-ticket-no { color: var(--nx-d-muted); background: rgba(255,255,255,.06); } }
.pt-ticket-main { flex: 1; min-width: 0; }
.pt-ticket-subject { font-weight: 600; font-size: .95rem; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.pt-ticket-meta { font-size: .78rem; color: var(--nx-neutral); margin-top: .15rem; }
@media (prefers-color-scheme: dark) { .pt-ticket-meta { color: var(--nx-d-muted); } }
.pt-ticket-dot {
  width: 8px; height: 8px; border-radius: 50%; background: var(--nx-danger); flex-shrink: 0;
  box-shadow: 0 0 0 3px var(--nx-soft-danger);
}

.pt-empty { text-align: center; padding: 3.5rem 1rem; color: var(--nx-neutral); }
@media (prefers-color-scheme: dark) { .pt-empty { color: var(--nx-d-muted); } }
.pt-empty .bi { font-size: 2.4rem; display: block; margin-bottom: .75rem; opacity: .5; }

/* ------------------------------------------------------------ form/input */
.pt-field { margin-bottom: 1.1rem; }
.pt-field label { display: block; font-weight: 600; font-size: .85rem; margin-bottom: .35rem; }
.pt-input, .pt-textarea, select.pt-input {
  width: 100%; padding: .62rem .8rem; border-radius: var(--pt-radius-sm);
  border: 1px solid var(--nx-soft-3); background: #fff; color: inherit; font-size: .92rem;
  font-family: inherit; transition: border-color .12s, box-shadow .12s;
}
@media (prefers-color-scheme: dark) {
  .pt-input, .pt-textarea, select.pt-input { background: var(--nx-d-surface-2); border-color: var(--nx-d-border); }
}
.pt-input:focus, .pt-textarea:focus { outline: none; border-color: var(--nx-brand-400); box-shadow: 0 0 0 3px rgba(74,135,232,.18); }
.pt-textarea { resize: vertical; min-height: 6.5rem; }
.pt-help { font-size: .78rem; color: var(--nx-neutral); margin-top: .3rem; }
@media (prefers-color-scheme: dark) { .pt-help { color: var(--nx-d-muted); } }

.pt-btn {
  display: inline-flex; align-items: center; justify-content: center; gap: .5rem;
  padding: .65rem 1.3rem; border-radius: 999px; border: none; cursor: pointer;
  font-weight: 600; font-size: .9rem; text-decoration: none; transition: filter .12s, transform .12s;
}
.pt-btn:active { transform: scale(.98); }
.pt-btn-primary { background: var(--nx-brand-500); color: #fff; }
.pt-btn-primary:hover { filter: brightness(1.08); }
.pt-btn-outline { background: transparent; color: var(--nx-brand-600); border: 1px solid var(--nx-soft-3); }
@media (prefers-color-scheme: dark) { .pt-btn-outline { color: var(--nx-brand-300); border-color: var(--nx-d-border); } }
.pt-btn-outline:hover { border-color: var(--nx-brand-400); }
.pt-btn-danger-ghost { background: transparent; color: var(--nx-danger); border: 1px solid var(--nx-soft-danger); }
.pt-btn-danger-ghost:hover { background: var(--nx-soft-danger); }
.pt-btn-block { width: 100%; }
.pt-btn[disabled] { opacity: .55; cursor: not-allowed; }

/* --------------------------------------------------------------- alert */
.pt-alert { padding: .75rem 1rem; border-radius: var(--pt-radius-sm); font-size: .88rem; margin-bottom: 1.1rem; display: flex; gap: .6rem; align-items: flex-start; }
.pt-alert-success { background: var(--nx-soft-success); color: var(--nx-deep-success); }
.pt-alert-danger { background: var(--nx-soft-danger); color: var(--nx-deep-danger); }
.pt-alert-warning { background: var(--nx-soft-warning); color: var(--nx-deep-warning); }
.pt-alert-info { background: var(--nx-soft-info); color: var(--nx-info-dark); }

/* --------------------------------------------------------------- thread */
.pt-thread { display: flex; flex-direction: column; gap: 1rem; margin: 1.25rem 0; }
.pt-msg { display: flex; gap: .8rem; }
.pt-msg-avatar {
  width: 34px; height: 34px; border-radius: 50%; flex-shrink: 0;
  display: flex; align-items: center; justify-content: center; font-weight: 600; font-size: .8rem; color: #fff;
}
.pt-msg.mine .pt-msg-avatar { background: var(--nx-brand-500); }
.pt-msg.staff .pt-msg-avatar { background: var(--nx-accent-dark); }
.pt-msg-body { flex: 1; min-width: 0; }
.pt-msg-bubble {
  background: var(--nx-soft-1); border-radius: var(--pt-radius-sm); padding: .8rem 1rem;
  font-size: .9rem; line-height: 1.55; white-space: pre-wrap; word-break: break-word;
}
.pt-msg.mine .pt-msg-bubble { background: var(--nx-soft-3); }
@media (prefers-color-scheme: dark) {
  .pt-msg-bubble { background: var(--nx-d-surface-2); }
  .pt-msg.mine .pt-msg-bubble { background: rgba(74,135,232,.14); }
}
.pt-msg-meta { display: flex; gap: .5rem; align-items: baseline; margin-bottom: .3rem; font-size: .78rem; }
.pt-msg-who { font-weight: 600; }
.pt-msg-when { color: var(--nx-neutral); }
@media (prefers-color-scheme: dark) { .pt-msg-when { color: var(--nx-d-muted); } }

.pt-attachments { display: flex; flex-wrap: wrap; gap: .5rem; margin-top: .6rem; }
.pt-attachment {
  display: inline-flex; align-items: center; gap: .4rem;
  padding: .35rem .7rem; border-radius: 999px; font-size: .78rem;
  background: var(--nx-soft-2); color: var(--nx-brand-600); text-decoration: none; border: 1px solid var(--nx-soft-3);
}
.pt-attachment:hover { border-color: var(--nx-brand-400); }
@media (prefers-color-scheme: dark) {
  .pt-attachment { background: var(--nx-d-surface-2); color: var(--nx-brand-300); border-color: var(--nx-d-border); }
}

/* -------------------------------------------------------------- dropzone */
.pt-dropzone {
  border: 2px dashed var(--nx-soft-3); border-radius: var(--pt-radius-sm);
  padding: 1.5rem; text-align: center; cursor: pointer; transition: border-color .15s, background .15s;
}
.pt-dropzone.over { border-color: var(--nx-brand-400); background: var(--nx-soft-2); }
@media (prefers-color-scheme: dark) { .pt-dropzone { border-color: var(--nx-d-border); } }
.pt-dropzone .bi { font-size: 1.6rem; color: var(--nx-neutral); }
.pt-file-chip {
  display: inline-flex; align-items: center; gap: .4rem; font-size: .8rem;
  background: var(--nx-soft-2); border-radius: 999px; padding: .25rem .6rem .25rem .8rem; margin: .25rem .3rem 0 0;
}
@media (prefers-color-scheme: dark) { .pt-file-chip { background: var(--nx-d-surface-2); } }
.pt-file-chip button { border: none; background: none; color: var(--nx-danger); cursor: pointer; font-size: .95rem; line-height: 1; padding: 0; }

/* ---------------------------------------------------------------- bottom nav (mobil) */
.pt-bottomnav { display: none; }
@media (max-width: 720px) {
  .pt-nav { display: none; }
  .pt-user-name { display: none; }
  .pt-bottomnav {
    display: flex; position: fixed; bottom: 0; left: 0; right: 0; z-index: 30;
    background: var(--nx-brand-900); border-top: 1px solid var(--nx-d-border);
    padding: .4rem .5rem calc(.4rem + env(safe-area-inset-bottom));
  }
  .pt-bottomnav a {
    flex: 1; display: flex; flex-direction: column; align-items: center; gap: .15rem;
    color: var(--nx-d-muted); text-decoration: none; font-size: .68rem; padding: .3rem 0; border-radius: 10px;
  }
  .pt-bottomnav a .bi { font-size: 1.15rem; }
  .pt-bottomnav a.active { color: #fff; }
  .pt-main { padding-bottom: 5.5rem; }
}

/* ---------------------------------------------------------------- giriş */
.pt-auth-shell {
  min-height: 100vh; display: flex; align-items: center; justify-content: center;
  padding: 1.5rem; background: radial-gradient(circle at top, var(--nx-brand-700), var(--nx-brand-900) 70%);
}
.pt-auth-card { width: 100%; max-width: 25rem; background: #fff; border-radius: 18px; padding: 2.25rem 2rem; box-shadow: var(--pt-shadow-lg); }
@media (prefers-color-scheme: dark) { .pt-auth-card { background: var(--nx-d-surface); } }
.pt-auth-logo { display: flex; justify-content: center; margin-bottom: 1.1rem; }
.pt-auth-logo img { height: 40px; }
.pt-auth-card h1 { text-align: center; font-size: 1.25rem; margin: 0 0 .3rem; }
.pt-auth-card > p.pt-auth-sub { text-align: center; color: var(--nx-neutral); font-size: .85rem; margin: 0 0 1.6rem; }
@media (prefers-color-scheme: dark) { .pt-auth-card > p.pt-auth-sub { color: var(--nx-d-muted); } }